Privacy Policy

Data Controller

Serdicalwf B.V. is the data controller responsible for your personal data. We are registered in the Netherlands with registration number M63202574 and VAT number NL630258164B05.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, and booking details when you use our boat rental and water transport services. We collect this information when you:

• Make a booking or reservation
• Contact us through our website forms
• Subscribe to our communications
• Visit our website (through cookies and similar technologies)
• Participate in our services or events

We may also collect technical information about your device and browsing behaviour to improve our website functionality and user experience.

How We Use Your Information

We explain how we use your information to provide and improve our boat rental and water transport services. The use of your data includes:

• Processing your bookings and providing our services
• Communicating with you about your reservations
• Sending important updates about your bookings
• Improving our services and website functionality
• Complying with legal obligations and safety requirements
• Marketing communications (with your consent)

Legal Basis (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our boat rental and transport services
• Legitimate Interest: To improve our services and ensure safety
• Legal Obligation: To comply with maritime and tax regulations
• Consent: For marketing communications and optional services

Data Sharing

Serdicalwf may share your personal data with:

• Service providers who help us operate our business (payment processors, booking systems)
• Maritime authorities when required by law
• Emergency services if necessary for safety reasons
• Legal advisors and auditors for compliance purposes

We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Booking information: 7 years (for tax and maritime safety records)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum
• Contact inquiries: 3 years unless longer retention is required

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: For consent-based processing

To exercise these rights, contact us at privacy@serdicalwf.live.

Cookies

Our website uses cookies to enhance your browsing experience and provide personalised services. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

Serdicalwf implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

International Data Transfers

Your personal data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Changes to This Policy

Serdicalwf may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.